The Underground Network - Terms of Service
Last Updated: January 21, 2026
IMPORTANT: These Terms of Service constitute a legally binding agreement. By purchasing, accessing, or using The Underground Network membership, you agree to be bound by these terms. If you do not agree, do not access or use the service.
1. Definitions
"Service," "Program," or "Membership" refers to The Underground Network membership platform, including all courses, community access, consulting calls, webinars, events, resources, and materials provided.
"We," "Us," "Our," or "Provider" refers to Sy-Con Excavation & Utilities LLC, the creator and operator of The Underground Network.
"You," "Your," or "Member" refers to the individual or business entity that has purchased access to the Service.
"Content" refers to all materials provided through the Service, including but not limited to videos, audio recordings, written materials, templates, downloads, course lessons, presentations, and community posts.
"The Pipe Playbook" refers to the course library included in the membership.
2. Membership and Access
2.1 License Grant
Upon payment, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or business use only, in accordance with these Terms.
2.2 Membership Benefits
Your membership includes:
Access to The Pipe Playbook course library
Access to the private Facebook group member community
Monthly live webinars
Opportunity to book 1:1 consulting sessions (subject to availability and separate fees if applicable)
Access to member-only events and resources
Updates and new content added during your active membership period
2.3 Account Requirements
You must:
Be at least 18 years old
Provide accurate and complete registration information
Maintain the security and confidentiality of your login credentials
Notify us immediately of any unauthorized access to your account
Use the Service only for lawful purposes
2.4 Account Restrictions
One membership grants access to one individual or business entity only
You may not share, sell, or transfer your account access to others
You may not allow others to use your login credentials
Corporate or team access requires separate arrangements and pricing
3. Payment Terms
3.1 Pricing
The membership fee is $150 per month, billed on a recurring monthly basis or $1,500 per year, billed on a recurring annual basis. Prices are subject to change with 30 days' notice to active members.
3.2 Billing
Your payment method will be automatically charged on the same day each month or annually.
You are responsible for maintaining valid payment information
Failed payments may result in immediate suspension of access
You will receive email notification of upcoming charges
3.3 Additional Charges
Certain services may require additional payment, including:
Individual coaching sessions (if not included in your membership tier)
In-person event attendance
Premium resources or specialized training. These will be clearly marked and require your consent before charging.
3.4 Taxes
You are responsible for all applicable federal, state, and local taxes on your membership fees.
4. Cancellation and Refund Policy
4.1 Cancellation by Member
You may cancel your membership at any time
Cancellation must be submitted through your account dashboard or by emailing marketing@syconexc.com.
Cancellation takes effect at the end of your current billing cycle
You will retain access until the end of the paid period
No partial refunds for the current billing period
4.2 First Payment Refund Policy
New members may request a full refund within 7 days of first payment
Refund request must be submitted in writing to marketing@syconexc.com
After 7 days, all payments are non-refundable
Refund eligibility does not apply to renewals or subsequent payments
4.3 Renewal Payments
All payments after the initial payment are non-refundable under any circumstances. By maintaining an active membership, you acknowledge that you may cancel at any time but will not receive refunds for already-processed payments.
4.4 No Refunds for Lack of Use
Failure to utilize the Service, access content, or attend webinars does not entitle you to a refund.
5. Intellectual Property Rights
5.1 Ownership
All Content, including but not limited to courses, videos, audio, text, graphics, logos, templates, software, and materials, is owned by us or our licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
5.2 Restrictions on Use
You may NOT:
Copy, reproduce, distribute, or create derivative works from any Content
Record, screenshot, download, or save Content except where explicitly permitted
Share, sell, rent, lease, or sublicense access to the Service or Content
Remove copyright notices or proprietary markings from any Content
Use Content for any commercial purpose outside your own business operations
Upload, post, or share our Content on any public platform (YouTube, social media, forums, etc.)
Provide login credentials to others or allow third parties to access your account
5.3 Permitted Use
You may:
Stream and view Content for your personal or internal business use
Download specifically designated materials marked as "downloadable"
Print materials for your own reference (one copy per item)
Implement strategies and systems taught in your own business
5.4 Enforcement
Violation of these intellectual property terms will result in:
Immediate termination of membership without refund
Legal action seeking damages, including but not limited to:
Actual damages and lost profits
Statutory damages under applicable copyright law
Attorney's fees and costs of enforcement
We actively monitor for unauthorized distribution and will pursue all available legal remedies
6. Community Guidelines and Acceptable Use
6.1 Professional Conduct
Members must:
Treat other members, consultants, and staff with respect
Contribute constructively to community discussions
Share information and experiences honestly
Maintain confidentiality of other members' shared information
Provide feedback and questions in good faith
6.2 Prohibited Conduct
Members may NOT:
Harass, threaten, intimidate, or abuse other members or staff
Post spam, advertising, or promotional content without permission
Share false, misleading, or fraudulent information
Impersonate others or misrepresent your identity or affiliations
Post content that is illegal, obscene, defamatory, or discriminatory
Solicit other members for competing services or programs
Attempt to recruit members away from the community
Share pirated, illegal, or unauthorized materials
Engage in any activity that disrupts or interferes with the Service
6.3 Content Posted by Members
You retain ownership of content you post in the community
By posting, you grant us a non-exclusive license to use, display, and distribute your posts within the Service and externally
You are solely responsible for the content you post
We reserve the right to remove any member-posted content for any reason
7. Disclaimers and Limitations of Liability
7.1 Educational Purpose Only
The Service provides educational content and information about operating an excavation and underground utilities contracting business. The information provided is:
For educational and informational purposes only
Not professional business, financial, legal, or accounting advice
Based on the instructor's personal experience and may not apply to your situation
Not a guarantee of any specific results or outcomes
7.2 No Professional Relationship
Participation in the Service, including consulting calls, does not create a:
Business consulting or advisory relationship
Attorney-client relationship
Accountant-client relationship
Fiduciary relationship
Partnership or joint venture
7.3 Your Responsibility
You acknowledge and agree that:
You are solely responsible for your business decisions
You should consult with qualified professionals (attorneys, accountants, insurance agents) before making significant business decisions
Implementation of any strategies or advice is at your own risk
Your results will vary based on your effort, market conditions, and many other factors
We make no guarantees or warranties about your business success
7.4 No Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
The Service will be uninterrupted, secure, or error-free
Content will be accurate, complete, or current
Any defects will be corrected
The Service is free of viruses or other harmful components
7.5 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
Your access to or use of or inability to access or use the Service
Any conduct or content of any third party on the Service
Any content obtained from the Service
Unauthorized access, use, or alteration of your transmissions or content
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
7.6 Business Risks
You understand and acknowledge that:
Operating a contracting business involves substantial risk
Market conditions, regulations, and other factors beyond our control affect business outcomes
Past performance (ours or others) does not guarantee future results
You may lose money implementing strategies taught in the Service
No business advice can eliminate risk or guarantee success
8. Termination
8.1 Termination by Member
You may terminate your membership at any time as described in Section 4.1.
8.2 Termination by Us
We reserve the right to suspend or terminate your access immediately, without notice or refund, for any reason, including but not limited to:
Breach of these Terms of Service
Violation of intellectual property rights
Prohibited conduct or disruptive behavior
Providing false information during registration
Fraudulent or illegal activity
Non-payment or payment disputes
Any conduct we determine to be harmful to the Service or other members
8.3 Effect of Termination
Upon termination:
Your access to the Service will immediately cease
You must stop using all Content and delete any downloaded materials
You will not be entitled to any refund of fees already paid
Sections of these Terms that by their nature should survive termination shall survive, including Intellectual Property, Disclaimers, Limitation of Liability, and Indemnification
9. Indemnification
You agree to indemnify, defend, and hold harmless Sy-Con Excavation & Utilities, its owners, instructors, employees, contractors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:
Your use of or access to the Service
Your violation of these Terms of Service
Your violation of any third-party right, including intellectual property rights
Your business decisions or operations
Any content you post or share through the Service
Any claim that your use of the Service caused damage to a third party
10. Privacy and Data
10.1 Information Collection
We collect and use your personal information as described in our Privacy Policy, which is incorporated into these Terms by reference.
10.2 Communications
By joining the Service, you consent to receiving:
Transactional emails (receipts, account notifications)
Educational content and updates about the Service
Marketing communications about our products and services
You may opt out of marketing communications but will continue to receive transactional emails.
10.3 Data Security
While we implement reasonable security measures to protect your information, no internet transmission is completely secure. You acknowledge that you provide information at your own risk.
11. Affiliate Relationships and Third-Party Recommendations
11.1 Affiliate Disclosure
The Service may contain recommendations for products, services, software, equipment, suppliers, or other third-party offerings. We want to be transparent about our financial relationships with these third parties.
We may receive compensation when you:
Click on affiliate links provided in the Service
Purchase products or services through our referral links
Sign up for services we recommend
Use discount codes we provide
This compensation may be in the form of:
Affiliate commissions
Referral fees
Advertising revenue
Free or discounted products or services
Other forms of consideration
11.2 Types of Recommendations That May Include Affiliate Relationships
Affiliate relationships may exist for recommendations regarding:
Software and scheduling tools (e.g., Monday.com, BuilderTrend, QuickBooks)
Equipment suppliers and manufacturers
Insurance providers
Financial services and banking products
Marketing and website services
Community platforms and tools
Industry suppliers and vendors
Educational products and courses
Professional services
11.3 Our Commitment
Despite these financial relationships:
We only recommend products and services we genuinely believe provide value
Our recommendations are based on our experience and assessment of quality
Affiliate relationships do not influence the educational content or business strategies taught
We are not obligated to recommend any specific product or service
You are never required to use any recommended product or service
Your membership benefits do not depend on purchasing through affiliate links
11.4 No Endorsement of Quality
While we make recommendations based on our experience:
We do not guarantee the quality, suitability, or performance of any third-party product or service
Your experience with third-party vendors may differ from ours
We are not responsible for third-party products, services, pricing, or customer service
You should conduct your own research before making purchasing decisions
11.5 Pricing and Availability
Affiliate relationships do not affect the price you pay
Prices and availability are controlled by third-party vendors
Discount codes or special offers, when provided, are subject to third-party terms
We are not responsible for price changes, discontinuations, or vendor policies
11.6 Third-Party Terms
When you purchase from or engage with a third party:
You are subject to that third party's terms of service, privacy policy, and other agreements
We are not a party to transactions between you and third parties
Disputes must be resolved directly with the third party
We do not provide customer service for third-party products or services
11.7 No Agency Relationship
Affiliate relationships do not create:
An agency relationship between us and third-party vendors
An obligation for us to promote any specific product or service
An exclusive relationship preventing us from recommending competitors
Any partnership or joint venture with third parties
11.8 Changes to Recommendations
We reserve the right to:
Add or remove affiliate relationships at any time
Update recommendations based on our experience or changing market conditions
Discontinue promoting products or services for any reason
Change the specific products or vendors we recommend
11.9 Your Independence
You acknowledge that:
You are free to purchase from any vendor of your choosing
You may seek out better pricing or alternatives independently
Using affiliate links is optional and does not affect your membership benefits
You should compare options and make informed decisions for your business
11.10 FTC Compliance
These disclosures comply with Federal Trade Commission (FTC) requirements for endorsements and testimonials. In addition to this general disclosure:
Specific affiliate relationships will be disclosed at the point of recommendation
Content containing affiliate links will include clear disclosure language
We will use terms like "affiliate link," "we may earn a commission," or similar clear language
11.11 Reporting Undisclosed Relationships
If you encounter any recommendation within the Service where an affiliate relationship exists but was not properly disclosed, please report it to marketing@syconexc.com so we can correct the oversight.
12. Changes to Service and Terms
12.1 Service Changes
We reserve the right to:
Modify, suspend, or discontinue any part of the Service
Add or remove features, content, or benefits
Change the format or delivery of content
Update pricing for new members (existing members receive 30 days' notice)
12.2 Terms Changes
We may revise these Terms at any time. Changes will be effective upon posting to the website. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. Material changes will be notified via email.
13. Dispute Resolution
13.1 Informal Resolution
Before filing any legal claim, you agree to first contact us at marketing@syconexc.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.
13.2 Binding Arbitration
If informal resolution fails, any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
Arbitration will be conducted in Benton County, Arkansas
The arbitrator's decision will be final and binding
Each party will bear its own costs and attorney's fees
The arbitration will be confidential
13.3 Class Action Waiver
YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW, (A) NO ARBITRATION OR PROCEEDING SHALL BE JOINED WITH ANY OTHER; (B) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; AND (C) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY.
13.4 Exceptions to Arbitration
Either party may seek injunctive or equitable relief in court for:
Intellectual property infringement
Unauthorized access to or use of the Service
Violation of confidentiality obligations
14. General Legal Terms
14.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
14.2 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of law provisions.
14.3 Jurisdiction
Subject to the arbitration provisions, you consent to the exclusive jurisdiction of courts located in Benton County, Arkansas for any disputes.
14.4 Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
14.5 No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
14.6 Assignment
You may not assign or transfer these Terms or your membership without our prior written consent. We may assign our rights and obligations without restriction.
14.7 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
14.8 Relationship
Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and us.
14.9 Third-Party Rights
These Terms do not create any third-party beneficiary rights.
15. Contact Information
For questions about these Terms of Service, please contact:
Sy-Con Excavation and Utilities
263 N. Hwy 62, Rogers, AR 72756
Email: skirby@syconexc.com
Phone: 479-278-4043
For membership cancellations, email: marketing@syconexc.com
For refund requests, email: marketing@syconexc.com
For technical support, email: marketing@syconexc.com
16. Acknowledgment
BY CLICKING "I AGREE," CHECKING THE ACCEPTANCE BOX, OR BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
You further acknowledge that:
You have had the opportunity to consult with an attorney
You understand that this is a legally binding contract
You voluntarily accept all terms and conditions
You understand the limitations on liability and disclaimers
You waive any claims contrary to these Terms
Last Updated: January 21, 2026
Version: 1.0